Terms and Conditions

We invite you to know all the necessary information regarding the electronic transactions you make on this website.

Jorge Camino Llorca is committed to transparency and clarity in commercial transactions carried out in this portal ensuring a space committed to the rights of users and customers, so we recommend that before hiring any of the products that we make available to you on this website, read these conditions and terms that apply to the provision of services offered by La Toscana Flors own its core business of selling plants and flowers.

These terms and conditions govern the relationship between Jorge Camino Llorca and the customers of the www.latoscanaflors.com website .

Jorge Camino Llorca reserves the right to modify or change these terms and conditions at any time.
If the modifications constitute a substantial change in the terms, La Toscana Flors will notify you by posting a notice on our website.

Services and/or products are available only to legal entities and persons who are 16 years of age.

This website complies with the following regulations:

– Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE).

– Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data; and

– Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights.

VENDOR IDENTIFIER

Under the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

Company name: Jorge Camino Llorca

CIF/NIF: 52789991T

E-mail: eventos@latoscanaflors.com

Registered office: Pasaje de Paris, nº 16.
Denia (03700), Alicante, Spain

Its business activity is: Retail sale of plants and cut flowers.

Purpose of the website: Online sale of plants and cut flowers.

CHARACTERISTICS OF THE PRODUCTS OFFERED

La Toscana Flors offers a wide and varied assortment of products.
The products displayed at La Toscana Flors include options such as natural indoor plants, roses, bouquets, funeral compositions, preserved flower compositions, etc.

HOW TO PLACE AN ORDER

As a condition for any order, the customer must contact La Toscana Flors and provide appropriate information required for the purchase of products available on this website.
The ordering information you provide must be accurate, complete and current at all times.
Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Jorge Camino Llorca.

From the moment of the acceptance, the client acquires the condition of Client of La Toscana Flors.

Orders must be placed following the steps that will be marked La Toscana Flors where you can choose the product and quantity of what you want to buy.

VALIDATION OF PURCHASE

Once the purchase has been made and the payment has been made, La Toscana Flors will send you an order confirmation by e-mail.

This is the moment to check that everything is correct.
If you do not agree with the information provided in the confirmation, you can request the modification or cancellation of the order.

The validation of the order by the customer expressly implies knowledge and acceptance of these particular conditions of contract as part of the conclusion of the contract.
Except proof to the contrary, the data registered by La Toscana Flors constitute the proof of the set of transactions realized between La Toscana Flors and his clients.

In case of needing any modification or cancellation, the communication must be made within 2 hours from the order confirmation, via e-mail: eventos@latoscanaflors.com and provided that the order has not been shipped.

PRICES AND PAYMENT

The customer agrees to pay the contracted products to La Toscana Flors in the forms of payment accepted by La Toscana Flors and for any complementary amount (including taxes and late payment charges, as the case may be).

The prices applicable to each product are those indicated on the website on the date of the order including, where appropriate, all of them VAT (Value Added Tax) for transactions within the Spanish territory.
However, in accordance with the provisions of Law 37/1992 of December 28, 1992, regulating this tax, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts (entrepreneur / professional or individual).
Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

When making the payment, La Toscana Flors will redirect to the payment gateway of La Toscana Flors.

Jorge Camino Llorca accepts these forms of payment:

1. By credit or debit card
You can make the payment immediately through our Bank’s SSL secure payment gateway.
If it is necessary to make any refund or cancellation of the order, the amount will be refunded through the same payment card.
Both personal and bank data will be protected with all the security measures established by the Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.

2. Bizum

No other method of payment is accepted.

Payment is always in advance of 100% of the order and will be shipped when we confirm payment.

VALIDITY OF PRICES AND OFFERS

The products offered on the website, and their prices, will be available for purchase as long as they are in the product catalog displayed on the website.
Customers are kindly requested to access updated versions of the website to avoid pricing errors.
In any case, orders in process will maintain their conditions for 7 days from the moment of their formalization.

SHIPPING AND TRANSPORTATION

Shipping:

Shipping zones:

– We only ship to Denia, Ondara, Javea, El Vergel.
– The zones are delimited as follows:
◦ Zone 0 – Denia Urban Area
◦ Zone 1 – Zona Montgo, Rotas and Marinas (Up to km. 4)
◦ Zone 2 – La Xara and Hospital Marina Salud
◦ Zone 3 – Ondara, El Vergel, Javea and las Marinas (Km. 4 onwards).

Minimum order:

– A minimum order of 25€ is required to ship to zone 1.
– For zones 2 and 3 a minimum order of 35€ will be required.

Expenses:

Shipping costs will depend on the zone to which delivery is made:
– Zone 0 – 3€
– Zones 1 and 2 – 6€
– Zone 3 – 12€.

If the product is in stock, the order will be shipped immediately to the delivery address indicated by the customer and delivered within 24/48 hours from the moment the order is processed .

If there were any unforeseen event in the delivery of the order we would contact you through your email address, which we requested when registering on the website, to find a solution.
Alternatively we could contact you by phone, if you had provided it, or directly try a second delivery at the address provided.
In case of not having been able to contact or deliver the product in the first or second visit, the customer will be responsible for contacting the carrier or La Toscana Flors via email and assume the additional costs that may involve subsequent deliveries.

Carriers:

The product will be delivered by La Toscana Flors staff.

Assumptions to consider:

• In the event that one of the deadlines is modified, the Customer Service of La Toscana Flors will communicate, either by email or phone call, the approximate delivery time for the total shipment of your order.
  Similarly, you will be kept informed of any variation that may arise from this deadline.
• Orders will not be delivered to P.O. Boxes.
  We reserve the right to withhold shipment of orders with incorrect addresses.
  In any case we will contact you according to the data provided for any incident or doubt that may arise in the processing of your order.

WARRANTY

In those incidents that justify the use of the warranty, we will opt for the repair, replacement of the article, discount or refund, in the legally established terms.

If you have any problem with exercising your warranty, please contact us to solve the problem by calling 965 78 44 34 or send us an e-mail to the following address eventos@latoscanaflors.com.

COMMON SYSTEM OF VALUE ADDED TAX OF THE EUROPEAN UNION

In accordance with the provisions of Law 37/1992, of December 28, 1992, regulating this tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which the buyer acts (entrepreneur/professional or individual).
Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

The price of the products marketed by La Toscana Flors includes Spanish VAT.
The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the country of destination of the products.
The prices of the Services may change at any time at the sole and exclusive discretion of La Toscana Flors.
The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

RETURN POLICY

Cancellations and/or refunds will only be accepted under the following terms.

a) Cancellation
The customer may cancel your order and request a full refund if it has not yet been sent.
To do so, you should contact us as soon as possible from the contact form or send us an email to eventos@latoscanaflors.com and provide us with your details and order number.

b) Return
Our fresh product selection, preparation and packaging processes are very strict and we guarantee that they are shipped without defects.
Carefully check your package at the time of delivery.

– If the order arrives up to 24 hours later than agreed, the customer must accept the delivery and if the product is in bad condition can open an incident from the contact form or send us an email to eventos@latoscanaflors.com with the name of the products as well as a photograph of them.
– You must indicate on the delivery note the reason for the return at this end.

Returns will only be accepted for orders with evidence of having been damaged in transit and any complaint must be made at the same time the order is received.
If the product arrives in poor condition, Jorge Camino Llorca will assume the shipping costs incurred for the return, provided that the products are in the aforementioned conditions.

To process the claim, you must contact us within 24 hours and send us an email to eventos@latoscanaflors.com, indicating your name, order number and explaining in detail what happened.

c) Withdrawal
The right of withdrawal may not be exercised (except for error or defect in the contracted product or service), in the following cases provided for in Article 45 of the Commercial Law:
● Contracts for the supply of goods made to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.
● Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
● And in general all those products ordered remotely that are custom-made for us: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc.).

The customer shall have the right to withdraw from the contract for a period of 14 calendar days without stating the reason and without incurring any costs other than those provided for in Articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329.
To exercise this right, a form is provided where you can fill in the necessary data for the management of the same.

How to return products in accepted cases:

To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:

– No returns will be accepted carriage forward.
– You must have notified La Toscana Flors the desire to withdraw and have obtained the corresponding authorization before shipping.
– You must download and complete the withdrawal form below and send it with the package.
You must enter the / the product (s) in a properly packaged package.
The return address is: Pasaje de Paris, nº 16.
Denia (03700), Alicante, Spain
– You must take the package (with the attached withdrawal form) to a post office or courier company and ask for proof of shipment.
You must keep the receipt until you receive the requested refund.

It is the customer’s responsibility to keep all acknowledgements of receipt and to send the package by registered mail or by any other means that allows proof of the date of shipment.

In case of repeated returns or claims for poor condition or defective product by the same customer, La Toscana Flors reserves the right not to make new shipments to the customer.

The return costs will be borne by the customer.
Refunds will be made within 14 (fourteen) calendar days following the date on which we receive the returned product(s) at the specified address.
La Toscana Flors will proceed to refund in the form of payment that the customer has used to place the order, and such reimbursement shall be subject to the right of La Toscana Flors to retain amounts for returned products that are damaged.
We will refund the amount paid for the returned product(s) minus the shipping costs (if applicable).

MODEL FORM OF CLAIM OR WITHDRAWAL FORM

The customer/purchaser may notify the claim or withdrawal either by e-mail to: eventos@latoscanaflors.com or by post to the address indicated on the withdrawal form.

Copy and paste this form, complete it and send it by e-mail or post.

EUROPEAN CONSUMER LAW

We inform that the European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law.
In this sense, as responsible for an online sales platform, we have the duty to inform our customers about the existence of an online platform for alternative dispute resolution.

To resort to the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr

AFTER-SALES SERVICE

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.

To contact us or ask us any question, question or complaint you can use any of the following means:

– Mailing address: La Toscana Flors Pasaje de Paris, nº 16.
Denia (03700), Alicante, Spain
– Phone: 965 78 44 34
– Email: eventos@latoscanaflors.com

CONFIDENTIALITY

All the information and documentation used during the contracting, development and execution of the services that regulate the relationship between La Toscana Flors and the Client is confidential.

All information received from the client, whether images, emails, texts, access data such as customers and passwords, will be treated confidentially, being totally forbidden the transfer to third parties.

Confidential information shall not be understood to be that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be disclosed in accordance with the law or with a judicial decision of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality.
Both parties undertake to comply with the duty of confidentiality indefinitely.

More information about privacy: see our privacy policy

Data Protection Policy

For complete information about your rights and the data protection policy that we apply to this website and all our services, we recommend visiting the Privacy Policy and Cookie Policy.

LIMITATION OF LIABILITY

La Toscana Flors reserves the right to make, at any time and without prior notice, modifications and updates of the information contained on the website, the configuration and presentation of it, the conditions of access, contracting conditions, etc..
Therefore, the customer must access to updated versions of the page.

The user/customer is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by La Toscana Flors.
The customer agrees to immediately notify La Toscana Flors of any breach of security of the portal.

La Toscana Flors shall not be liable for any loss arising from improper or unauthorized use of its website.

Customer agrees to hold harmless La Toscana Flors from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and Reasonable attorneys’ fees resulting from any breach by Customer/Buyer of these Terms, whether or not considered material or immaterial; the use or misuse of the Services by you or anyone acting on your behalf or using your account at La Toscana Flors or for any material or immaterial violation of any right, title or interest of any third party.

Our sole responsibility shall be to supply the product under the terms and conditions expressed in this contracting policy.

La Toscana Flors will not be liable for any consequence or damage that may arise from the improper use of the products supplied.

LANGUAGE

The language in which the contract between Jorge Camino Llorca and the Client will be perfected is Spanish.

JURISDICTION AND APPLICABLE LAWS

Jorge Camino Llorca and THE CLIENT, shall be governed to settle any dispute that may arise from access to or use of this website, by Spanish law, and these general conditions of use and contracting are governed by Spanish law.
In accordance with Article 29 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, electronic contracts between businessmen or professionals, the parties submit, at their option, for the resolution of conflicts and renouncing to any other forum, to the Courts and Tribunals of the User’s domicile.