{"id":3162,"date":"2024-07-26T12:34:09","date_gmt":"2024-07-26T12:34:09","guid":{"rendered":"https:\/\/latoscanaflors.com\/return-and-refund-policy\/"},"modified":"2024-08-12T07:15:42","modified_gmt":"2024-08-12T07:15:42","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/latoscanaflors.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"&#13;\n<h2 style=\"margin: 20px 0px 10px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-weight: 500; line-height: 1.1; color: #333333; font-size: 30px; clear: both;\">ENV\u00cdOS<\/h2>&#13;\n<p class=\"wp-block-paragraph\" style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\"><em>Where can I receive my order?<\/em><\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">You can receive it at the address of your choice (home, work, etc), as long as it is within the municipality of Denia (Alicante).\nOtherwise, you can also pick it up at the store. <\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">You can pick it up at the store located at Pasaje Par\u00eds, n\u00ba16, Bajo, 03700, D\u00e9nia (Alicante).<\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\"><em>How long will it take for my order to arrive?<\/em><\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">The delivery time for the usual product is from 24 to 72h.\nFor special products, out of stock or upon request, the delivery time should be consulted before placing the order.\nIf delivery cannot be completed within the usual delivery time, the company will contact the customer to arrange a delivery time or cancel the order.  <\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\"><em>How much do I have to pay for shipping and handling?<\/em><\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">Store pick-up is free of charge.<\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">Delivery within the municipality of D\u00e9nia (D\u00e9nia center, Hospital Marina Salud, Las Marinas, Las Rotas, La Xara, for example) is free of charge.<\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">No shipments will be made for distances greater than 15km.<\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\"><em>How do I know where my order is?<\/em><\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">To find out the status of your order, please contact our Customer Service Department at 965 78 44 34 or email eventos@latoscanaflors.com.<\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\"><em>What is the home delivery process?<\/em><\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">We will send you a confirmation email when your order is about to leave the warehouse and the carrier will contact you to inform you about the delivery of your order.<\/p>&#13;\n<h2 style=\"margin: 20px 0px 10px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-weight: 500; line-height: 1.1; color: #333333; font-size: 30px; clear: both;\"><span id=\"DEVOLUCIONES\">DEVOLUCIONES<\/span><\/h2>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">No claims will be accepted after 24 hours. In case of any damage, the carrier must be notified at the time of delivery and a written record must be made on a delivery note.<\/p>&#13;\n<p style=\"margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400;\">Since these are perishable products and the service is made to order, no cancellations are allowed.<\/p>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; ENV\u00cdOS &#13; Where can I receive my order? &#13; You can receive it at the address of your choice (home, work, etc), as long as it is within the municipality of Denia (Alicante). Otherwise, you can also pick it up at the store. &#13; You can pick it up at the store located at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3162","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/pages\/3162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/comments?post=3162"}],"version-history":[{"count":1,"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/pages\/3162\/revisions"}],"predecessor-version":[{"id":3164,"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/pages\/3162\/revisions\/3164"}],"wp:attachment":[{"href":"https:\/\/latoscanaflors.com\/en\/wp-json\/wp\/v2\/media?parent=3162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}